B2B Product Sales & Development
Company
Tohe JSC
Timeline
March 2022 - December 2022
Project includes
Negotiation
Problem-Solving
Client Management
Stakeholder Management
Product & Industry Knowledge
Tohe is known for its work in promoting and supporting the arts and creativity of children with disabilities. The organization collaborates with young artists to create unique and meaningful artwork, which is then applied to various products like bags, accessories, and home decor items. As part of its commitment, 5% of the revenue generated from the sale of these products is allocated as royalties, ensuring that the children involved directly benefit from the success of the venture and the appreciation of their artistic contributions.
Work Process
At Tohe, my role encompassed close collaboration with multiple stakeholders, leading to a substantial upsurge of $30,000 in sales revenue amid the challenging COVID-19 period. Below, I outline my approach to streamlined order processing and top-notch client service, ensuring a satisfactory experience for our valued customers.
Initial Contact
During this step, I actively engaged with potential clients by introducing our products or promptly responded to incoming inquiries.
Processing Product Brief
I constructed a comprehensive product brief and conveyed it to our in-house design team, who created initial drafts and various product options, all customized according to the client's specific requirements.
Pitching and Producing Demo Product
Following the design phase, I presented the options to the client for final selection. After this stage, I, along with the production team, carefully selected fabrics, zippers, and other details to produce the demo product aligning perfectly with the design and client's preferences before proceeding to mass production.
Quality Checking and Delivery
Upon receiving the mass-produced items from the factories, my team and I conduct a rigorous quality check (QC) to guarantee that each product meets our stringent standards and is flawlessly prepared for delivery into the hands of our clients.
Post-Sales Service
I finalized all contractual agreements and paperwork, ensuring thorough documentation, and provided dedicated post-sale services to ensure customer satisfaction and address any further needs.
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Best Products
Clients
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